Billing FAQ

This FAQ article has all the information you need to manage your billing and subscription settings within your Sellegr8 account. Whether you want to update your payment method, change billing information, view your invoice history, or adjust your subscription plan, the steps outlined below will guide you through these processes smoothly. You'll also find details about our secure payment practices and how to increase feature limits through upgrades or add-ons.

How can I update my payment method for the credit/debit card on file?

1. Log in to your Sellegr8 account.
2. Navigate to the Subscription page.
3. Click on the "Manage Billing" button. This will redirect you to Stripe, our trusted payment processor.
4. Once you are redirected to Stripe, locate the "PAYMENT METHOD" section.
5. Under the "PAYMENT METHOD" section, click on the "+ Add payment method" link.
6. You will be prompted to enter your new payment method.

How to Update Billing Information

1. Log in to your Sellegr8 account .
2. Navigate to the Subscription page.
3. Click on the "Manage Billing" button. This will redirect you to Stripe, our trusted payment processor.
4. Once you are redirected to Stripe, locate the "BILLING INFORMATION " section.
5. Under the "BILLING INFORMATION" section, click on the "Update Information" link.
6. You will be prompted to enter your new billing information.

How to View Billing History

1. Log in to your Sellegr8 account .
2. Navigate to the Subscription page.
3. Click on the "Manage Billing" button. This will redirect you to Stripe, our trusted payment processor.
4. Once you are redirected to Stripe, locate the "INVOICE HISTORY" section.

How to Update Subscription Plan

1. Log in to your Sellegr8 account.
2. Navigate to the Subscription page.
3. Click on the "Change Plan" button. This will redirect you to our plans page, where you can change your plan.

Does Sellegr8 Store My Debit or Credit Card Details?

No, Sellegr8 does not store your debit or credit card details. We prioritize the security of your payment information, and all payment transactions are handled securely through our trusted payment processor, Stripe. Stripe is responsible for securely managing and storing your payment details according to industry-leading security standards. You can feel confident that your sensitive card information is handled by Stripe, ensuring a safe and protected payment experience.

How to Increase Feature Limits

To increase feature limits, there are different options available depending on your current subscription tier. Here's what you need to know:

Upgrading Subscription Tier:

If you are not already in the highest subscription tier, you can upgrade your subscription to a higher tier. Upgrading to a higher tier typically provides you with increased feature limits across various aspects of our service. To explore and upgrade to a higher subscription tier, navigate to the Subscription page and click on the "Change Plan" button, then look for the available upgrade options. Select the desired higher tier and follow the prompts to complete the upgrade process.

Add-On Purchases:

If you are already subscribed to the Scale tier or require further increases in feature limits, you have the option to purchase add-ons. Add-ons are designed to provide additional resources and capabilities beyond the standard limits of the Scale tier. To add an add-on, please navigate to the Subscription page and scroll down to the add-ons section. Select the add-on you wish to include in your plan.

If you have any further inquiries regarding billing or wish to discuss special pricing for agencies, please feel free to reach out to our team at info@sellegr8.com